Question 1

How can I take care of Kopi & Co. products?

Accepted Answer

We recommend hand washing your Kopi & Co products in cold soapy water.  ​ If you prefer machine washsing, please put your products in a washing machine net bag and use a gentle cycle at cold, or 20-30 degrees.  ​ Products should be hung to air dry.

Question 2

How is Kopi & Co reducing environmental impact?

Accepted Answer

Our goal is to minimise or eliminate waste whenever possible, and to help you and your pup do the same. We're proud to say that majority of our packaging is 100% recyclable, our mailing bags are 100% compostable.​ We highly recommend recycling our tissue papers for gift wrapping, sending our thank-you card as a postcard to someone you care about :)​

Question 3

Can I return or exchange?

Accepted Answer

You have 14 days from the time you receive your order to return or exchange. ​ To be eligible for a refund or exchange, the goods must be in re-sellable condition (unused, unworn, unwashed and free from pet hair) ​ Please contact us at kopiandcoie@gmail.com to proceed with a return or exchange. ​ Please note that you are responsible for return shipping costs, and postage fees to replacement product unless the reason for return is due to a faulty product.

Question 4

Where are you based?

Accepted Answer

We are based in South Dublin City, Ireland.

Question 5

When will I receive my order?

Accepted Answer

We aim to dispatch your orders placed before 2pm on the same day and other orders next day. The shipping cost is charged according to weight. ​ Domestic (Ireland): Our default shipping option is An Post Standard Post. Standard Post items are usually delivered on the next working day in Ireland for €2 - €11. However, we cannot guarantee the delivery time as it's up to An Post. We also offer Next Day Delivery and Same Day Delivery options for Irish based customers. Please drop us a message so we can check if the service is available in your area. International: International items take three to seven working days. UK: €2.90 - €11.50 Europe: €2.90 - €11.50 Rest of the World: €3.00 - €18.00 IMPORTANT: If you select Standard (Non Registered) post, we are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from An Post along with your order from us, so any shipping issues must be handled by An Post.  You will not be refunded for the purchase from us if An Post loses the package unless you purchase the additional insurance.

FAQ

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